Information
- Welcome to the Cali Soo Divine FAQ page! Here, we've compiled answers to the most common questions we receive from our valued customers. We aim to provide you with all the information you need for a smooth and enjoyable shopping experience.
Frequently asked questions
At Cali Soo Divine, we understand that you might have questions about our clothing and accessories, as well as our policies. We're committed to providing clear and helpful answers to ensure you feel confident and informed. Below, you'll find answers to frequently asked questions to assist you with your shopping experience.
What are the most common questions customers ask you about your clothing and accessories?
One of the most frequent questions we receive is: do you offer local delivery in North Las Vegas, Nevada?
Are there any specific care instructions or materials used in your products that customers frequently inquire about?
We use a variety of high-quality materials in our clothing and accessories. Specific care instructions are included with each item to ensure longevity and maintain the item's appearance. For detailed information about materials and care, please check the product description on our website or contact our customer support team.
What are your shipping, return, and exchange policies? Customers often want to know these details upfront.
Our shipping, return, and exchange policies are designed to be customer friendly. We offer various shipping options, and detailed information about delivery times and costs can be found on our Shipping Information page. Returns and exchanges are accepted within 3 days of purchase, subject to certain conditions. Please visit our Returns & Exchanges page for complete details.
What payment methods do you accept?
We accept a variety of payment methods for your convenience, including major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay. All transactions are securely processed to protect your financial information. For more details, please see the payment section during checkout.
Do you offer any discounts, promotions, or loyalty programs? How do customers find out about them?
Yes, we frequently offer discounts, promotions, and exclusive loyalty programs to our customers. To stay informed about these opportunities, we recommend subscribing to our newsletter and following us on our social media channels. You can also check our website regularly for updated promotions and special offers.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment on the carrier's website.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer support team immediately. Provide your order number, a description of the issue, and photos if possible. We will work swiftly to resolve the problem by offering a replacement, exchange, or refund as appropriate.
How can I contact customer support if I have further questions?
You can reach our customer support team through several channels. Visit our Contact Us page by email. We aim to respond to all inquiries promptly and provide the assistance you need.
Explore our collection
Discover the latest trends and timeless styles in our clothing and accessories collection. From casual wear to special occasion outfits, Cali Soo Divine offers a wide range of options to suit every taste and occasion. Shop now and elevate your wardrobe with our quality pieces.
